![]() The changes in on-time performance also are reflected in the airlines’ home airports. However, Delta’s on-time performance slipped to 81.8% from 83.6%, according to OAG, and the Atlanta-based airline dropped two spots in the global ranking. United’s primary target is Delta, which has the top on-time performance among U.S. United said its on-time performance last summer was the best third quarter in its history. ![]() “It’s not good enough just to be better than our competitors.” 1 priority is running a great operation,” he said in July when United reported second-quarter earnings. On-time performance is a key part of CEO Scott Kirby’s plan for United to leapfrog rivals coming out of the COVID-19 pandemic, leading to higher revenue and bigger profits. The rankings underscore the opportunity for Chicago-based United to make inroads against Southwest. United jumped to third from ninth in 2019, while American improved to fourth from eighth, according to OAG. carriers, Delta ranked first, followed by Alaska, United, American, Hawaiian, Spirit and Southwest. Southwest, which built its reputation as much through on-time performance as price, drew the ire of customers and regulators over the holidays when it was forced to cancel more than half its flights.Īmong U.S. American, the other big carrier serving Chicago, remained No. ![]() 8 spot from 13th in 2019, while Southwest fell to 13th from No. The two carriers traded places on OAG’s ranking of the world’s largest airlines, as United moved to the No. ![]() United, meanwhile, improved to 79.2% of flights on time, from 76.3%. Its on-time performance rate slipped to 71.6% last year from 79.4% in 2019 before the COVID pandemic, according to aviation researcher OAG. Southwest Airlines’ operational woes weren’t limited to its epic holiday meltdown. ![]()
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